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Last updated: [1/5/26]
Thank you for shopping with Propeller Wellness. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return:
The item must be unused, unworn, and in its original packaging
Proof of purchase is required
Certain items may be non-returnable due to hygiene, safety, or supplier restrictions
Items that are not eligible for return include:
Products marked as final sale
Gift cards
Items that have been used or damaged after delivery
Health, wellness, or personal-use products where hygiene seals have been broken (when applicable)
To initiate a return, please contact us through the contact information provided on our website with:
Your order number
A brief explanation of the reason for return
Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping costs are non-refundable, except in cases of damaged or incorrect items.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photos or additional information to resolve the issue. In these cases, we will work with you to provide a replacement or refund as appropriate.
Orders may be canceled only before they are processed or shipped.
Once an order has entered fulfillment, it cannot be canceled.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item (if eligible) and place a new order.
If you have not received a refund after the stated processing time:
Check with your bank or credit card provider
Contact us if additional assistance is needed
If you have questions about returns or refunds, please contact us using the contact information available on our website.
